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  • Incorrect Password: Check your Caps Lock. Click the password reset link.
  • Mobile number does not match: Use the number you provided during registration.
  • Account Lock: After 5 consecutive incorrect password attempts, your account will be temporarily locked. Please try again after 30 minutes.
  • If the page won't load: Clear your browser cache or try a different browser.
  • VPN Issue: Turn off your VPN and try again.

If the issue isn't resolved, contact our 24/7 live support – average response time is just 2 minutes.

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If you log in on public Wi-Fi or someone else's device, always log out when your session is over.

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  • Keep Two-Factor Authentication (2FA) enabled.
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Frequently Asked Questions

Login FAQs

No — you can log in with either a mobile number or an email address. However, using your mobile number is more convenient for security purposes, as OTP verification is quicker.

Yes, you can be logged in on your mobile, tablet, and computer at the same time. However, for your security, remember to end the session on any unfamiliar device after logging in.

If you're having trouble logging in, reach out to our team via live chat. We provide support in Bengali 24/7. Average response time is just 2 minutes. Our also on the FAQ page Find solutions to common issues.

Yes, for security reasons, entering the wrong password 5 times in a row will temporarily lock your account for 30 minutes. After that, you can try again or reset your password.

Logging in via the app is faster and more convenient. Use biometrics — fingerprint or Face ID — to log in in one second. Get the latest offers via push notifications. Download the App Now.

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